Customer Services Manager

Essential Duties & Responsibilities：

· Leading the Customer Service team, supervising day-to-day operations and provide solution to the customer service issues in a timely manner;
· Establishes & implement the customer service policies & procedure eg: quoting, order entry, pricing, web order processing, lead qualification and the verification and coordination of customer requirements for Malaysia and Singapore office;
· Lead, develop and execute process improvements to maximize efficiencies in order processing for Customer Services Departments in Malaysia and Singapore offices;
· Identify and implement strategies to improve quality of customer service skills to foster and further enhance an excellent customer service experience;
· Coach and train up new Customer Services Representatives in Malaysia and Singapore offices;
· Co-ordinate and manage customer service projects and initiatives;
· Liaise with Quality Manager in China for establishment of Quality Management System with ISO standard for Malaysia and Singapore offices;
· Review and assess Customer’s official documents eg: Sales Contract, Purchase Term and Condition, Non-Disclosure Agreement, Compliance Agreement, Code & Conduct, New Vendor Registration & etc.

Requirements & Qualifications：

· Bachelor’s degree or relevant;
· Minimum of 5 years’ experience in Customer Service Management;
· Be proficiency the customer services / order following up process in trading company;
· Outstanding written and verbal communication skills;
· Excellent leadership and interpersonal skills;
· Well-organized, detail-oriented, and able to handle a fast-paced work environment;
· Ability to multitask, meet deadlines, prioritize requests, and work effectively either as individual & team player.