Customer Services Representative

Essential Duties & Responsibilities：

Vacancies:
Shah Alam/Subang - 1 vacancy(Normal office hour);
Penang - 1 vacancy (alternate shift of; 08:30 - 17:30 & 13:00 – 22:30 of weekdays).

Inside Sales Support
· Responsible to source and purchase materials from both local and oversea vendors.
· To generate customer quotation at advised margin in a timely manner.
· Be one of the Customer’s key contact person for customer order management and attend to customer call.
· Follow up on account receivables from customer to avoid any delivery block by Finance & assist in remain the positive cash flow.
· Support in providing the Sales Report to Sales Representative.
· Attend to customer complaint by understand the details, log in and coordinate with internal stakeholder to provide resolution back to customer within the expected timeframe.

Customer Order Management
· Follow established processes to review the customer purchase orders, communicating with customer if any additional or special requirement is needed.
· Process customer orders efficiently and accurately by provide the customer confirmation notifications.
· Perform order entry in system includes entering the sales order, purchase order (to vendor), proforma invoice, good receipt, purchase invoice, delivery note and tax invoice.
· Communicating with vendor to monitor the efficient arrival of purchased product and provide regular shipment update to customers.
· Provide customer service by staying on top of outstanding orders and shipments status.
· Responsible to liaise and working closely with 3rd party service provider or warehouse personnel to ensure the quality and quantity aspect fulfillment of incoming goods.
· Liaise and coordinate with 3rd party service provider or warehouse personnel for both inbound and outbound deliveries arrangement.
· Picking the products based on the FEFO follow by FIFO basis. Provide the shipping instruction & complete shipping documents to 3rd party service providers or customers to ensure a seamless delivery to customers.
· Provide the necessary supports to 3rd party service providers or internal stakeholders to ensure on-time delivery to customers.
· Handle the product sample order and demo unit request (as required).

Administrative Activities
· Responsible in the assigned administrative activities when necessary.
· Responsible to have the systematic filing system and necessary record retention to fulfill the ISO9001 standard.
· Working with Finance team if there is any petty cash handling is required.

Requirements & Qualifications：

· At least 3 years working experience in relevant field. Solid working experience in trading business is an asset.
· Familiar with adhesives products and experience in handling dangerous goods will be an added advantage.
· Familiarity with ERP system knowledge.
· Effective communication skills and dedication to customer satisfaction.
· Ability to work independently and a good team player with strong sense of self initiative with pro-active attitude.
· Good co-ordination, interpersonal and stress management skills.
· Able to prioritize, excellent in follow through and attention to detail.
· Good command of English.