• Responsible to source and purchase materials from both local and oversea vendors.

• To generate customer quotation at advised margin in a timely manner.

• Be one of the Customer’s key contact person for customer order management and attend to customer call.

• Follow up on account receivables from customer to avoid any delivery block by Finance & assist in remain the positive cash flow.

• Support in providing the Sales Report to Sales Representative.

• Attend to customer complaint by understand the details, log in and coordinate with internal stakeholder to provide resolution back to customer within the expected timeframe.

Customer Order Management

• Follow established processes to review the customer purchase orders, communicating with customer if any additional or special requirement is needed.

• Process customer orders efficiently and accurately by provide the customer confirmation notifications.

• Perform order entry in system includes entering the sales order, purchase order (to vendor), proforma invoice, good receipt, purchase invoice, delivery note and tax invoice.

• Communicating with vendor to monitor the efficient arrival of purchased product and provide regular shipment update to customers.

• Provide customer service by staying on top of outstanding orders and shipments status.

• Responsible to liaise and working closely with 3rd party service provider or warehouse personnel to ensure the quality and quantity aspect fulfillment of incoming goods.

• Liaise and coordinate with 3rd party service provider or warehouse personnel for both inbound and outbound deliveries arrangement.

• Picking the products based on the FEFO follow by FIFO basis. Provide the shipping instruction & complete shipping documents to 3rd party service providers or customers to ensure a seamless delivery to customers.

• Provide the necessary supports to 3rd party service providers or internal stakeholders to ensure on-time delivery to customers.

• Handle the product sample order and demo unit request (as required).

Administrative Activities

• Responsible in the assigned administrative activities when necessary.

•Presents viable Ellsworth Adhesives solutions

• Responsible to have the systematic filing system and necessary record retention to fulfill the ISO9001 standard.

• At least 2 years working experience in relevant field. Solid working experience in trading business is an asset .

• Familiar with adhesives products and experience in handling dangerous goods will be an added advantage .

• Familiarity with ERP system knowledge .

• Effective communication skills and dedication to customer satisfaction .

• Ability to work independently and a good team player with strong sense of self initiative with pro-active attitude .

• Good co-ordination, interpersonal and stress management skills. .

• Able to prioritize, excellent in follow through and attention to detail .

• Good command of English.

Interested parties, please send your resume to asiahr@ellsworth.com.hk to submit your application.